Returns & Shipping Policy
Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
TazAlGhul does not accept returns of sealed goods, such as but not limited to neck gators, face masks, which are not suitable for return due to health or hygiene reasons. As you will see on some accessories they are sourced from our China facility. Items that have been shipped Internationally will not be returnable.
What do you do if your apparel item has a faulty print?
We take pride in having extraordinary streetwear products. If you feel there is an issue with your item please send a photo of the issue within a week of delivery. We will review your request and will re-send you a brand new product at no charge to yourself if deemed that you received a faulty product.
Damaged Collectible Items:
We know that collectors take pride in their perfect packaging and we wouldn't have it any other way! At TazAlGhul we pack every collectible piece whether it be a Funko item or a comic book with the utmost protection to ensure it arrives to your doorstep in perfect condition as displayed in our product descriptions. Each item is tracked & returns will only be accepted if you have requested it within 3-days of receiving your package.
For all items that are shipped within the United States the Average fulfillment time from purchase to your doorstep could take up to 14 days currently due to COVID-19. As things go back to normal the normal shipping time should be 7-10 days on average.
All items shipping Internationally can take an estimated 50 days. While that is on the extremely long side we must provide that allotment of time due to current production and shipping setbacks do to COVID-19. As things go back to normal international shipping should take an estimated 30 days.
Shipping costs vary per item due to various weights and styles of products.
The average shipping cost for most items is $3.99 with the exception of our free products during special sales.